A Day in the Life of a Mood Group headhunter / recruiter.
What came first ‘the chicken or the egg’ or in a recruiters day….what comes first ‘the client or the candidate’ ?
As we work from a home office, my husband and I are usually sat at our desks by 7.30/8am latest, having had breakfast and made sure our son makes it safely onto his school bus. We exchange a family saying every morning to each other, which is ‘it’s nice to be important, but it’s important to be nice’. It’s a great, positive way to start each day. When we have a busy, productive day at work, it makes us all feel good, and it doesn’t feel like work. Good vibes are contagious. We feel that way about what we do every day, do you?
Each day at Mood Group provides us something different. Every day is varied and variety is the spice of life, which keeps us pleasantly on our toes. Our days are structured, depending on our priorities and work in hand. We always like to catch up with the latest news from across our territories and in the sectors, we operate in. We like to keep abreast of who is doing what, where from various trade Magazines, Industry feeds and social media links. We feel it is paramount to keep ourselves abreast of our industry and territories. Knowledge is power and we like to understand how shifts in the market could affect us, our candidates, colleagues and our clients.
Mood Group has been in business for nearly 10 years and we feel fortunate that we have embraced all that technology allows us now. Smart phones and computers enable us to communicate efficiently with our colleagues, clients and candidates, across the world in different countries and time zones. Our CRM system allows our candidates to follow and track their progress if they wish remotely, either with an assignment or checking their job application status. The team that we work with are spread around the world and we regularly communicate and collaborate, sharing information and updates. This ensures we leverage our data for the benefit of our customers and candidates alike.
As recruiter’s and head-hunters, we spend much of our day communicating. Words are our business and there is no substitute for the human touch. Some of our daily tasks include but are not limited to… talking with our colleagues, clients, candidates, suppliers, following up, making introductions, connecting, confirming, interviewing, reading, checking, chasing, encouraging, evaluating, preparing candidates for interview, negotiating, providing feedback, updating, preparing documents, writing adverts, reviewing CV’s, planning interviews, writing blogs and learning lots and lots every day. We are all always learning but for us being an International company, we get to learn about different cultures, customs and behaviours, which continually fascinates us.
We, like many professionals spend many hours a month reading information. It helps if you can read and interpret data fast. How that information is processed and handled can change lives in our business, so it must be treated carefully and with respect. Confidentiality is crucial to us at Mood Group and we are also GDPR compliant. The General Data Protection Regulation is new legislation set out to protect and provide transparency in collecting, storing, processing and managing personal data. This is all covered in our candidate privacy agreement. Mood Group provide advanced security to their candidates and are all in favour of trading lawfully and fairly, especially in protecting personal data.
It goes without saying, that it greatly helps recruiters when documents are set out clearly, especially CV’s. They should always be honest, with no date gaps, that fully explain exactly what skills and experiences have been attained and achieved. Your CV is your unique brochure to the world, make sure it reads easily and provides a good summary of highlights throughout your career so far, along with a good introductory covering letter. Sell yourself and all your good work, to ensure you are selected for interview, this is your chance and lefts face it, no one else is going to do it for you. Unfortunately, as recruiters we are sometimes faced with badly laid out, inaccurate CV’s. Help the recruiter and yourself, by presenting a great first impression. Read the job description carefully, and give yourself some time. Tailor your CV accordingly to give yourself the best chance possible. Also, if you advise Mood Group of your preferences, the areas you prefer to work and have most experience in, together with some information regarding which locations/counties in the world you might be interested in working, we will be happy to contact you/send you alerts immediately, to any new jobs that we receive in the future, which might be of interest to you.
In our business, we prefer to stay close to our technology. When our customers/candidates call, we can respond very quickly. We prefer to keep business travel to a minimum rather than loose swathes of time waiting in airport lounges. This way we are always available to all, and can keep Mood Group fee’s very reasonable. This isn’t always the case but preferable, especially with technology the way it is.
Our search strategy for the best talent, depends on the position we are recruiting for. Initially we like to select a polished shortlist of potential candidates which we present to our customers for their consideration. Mood Group has built up one of the largest specialised databases in Print, Packaging & Industrial Processing sectors across the MEA region. This has taken nearly 10 years of consistent, commitment and hard work by all. My husband and I spent 16 years, collectively in the Middle East and it will always hold a special place in our heart. We like to discuss and make sure we are not just ticking a box to say, that person can do the job well. People are unique and there is always a certain chemistry which needs to be balanced to create a good fit for our clients and candidates alike. This is what we strive for, for our customers. To bring the right people together isn’t just trial and error. We are only as good as our last assignment after all.
If not enough quality candidates are available by using this method, we will start the process or initial searches through our extensive networks and contacts. If we still feel, we are not exactly hitting the mark for our customer, we start to head-hunt and put out feelers into the market and communicate with our passive candidates whom might be interested to know of a new opening/opportunity.
We spend hours building relationships with potential customers and candidates alike. After all, most hard-working, successful professionals are in employment all the time. However, we all never know what is around the corner for us. We both have first-hand experience of being made redundant. It can be at this difficult time that you need and want your recruitment partner to swing into action, with words encouragement and constructive advice. You never know when you might need them, so keep them close.
Through our own efforts and of the team, we market Mood Group daily, on various platforms to as many individuals and companies as we can. Spreading the word about who we are, what we do, how we do it and where. Proactively searching for new customers is an on-going activity which forms part of our daily tasks. Updating, adding and cleaning our database of candidates and clients is also an on-going requirement, to keep us as up-to-date as possible.
Our goal at Mood Group is to strive to fully understand our client’s needs and understand their company culture. When we receive, a full brief document outlining the job description, expectations and scope of the role, we get excited and get stuck into it.
As a recruiter, you can do everything correctly, but sometimes situations can change at the final hurdle, for so many reasons too numerous to mention. I have often said one day we should write a book about this subject alone! As we are in the people business, every situation and person is unique. You must be resilient and diplomatic and take the knocks along the way. Sometimes candidates get better offers and who can blame them in taking the best option for themselves and their families. A true professional will start all over again and have the confidence in their ability to satisfy the customer. No matter how you feel, you must get up, dress up, show up and never ever give up.
This can be disappointing too for customers, who have invested time partnering with the recruiter to select the best candidate for the role. If they have found the perfect candidate and wish to offer them employment, and do not move fast enough to provide the offer and secure them into their team, sometimes candidates go elsewhere. Good candidates don’t grow on trees and will only wait so long for decisions to be made.
Being a recruiter is diverse and interesting. There will be ups and downs along the way. But having positive impacts on professional’s careers, can be hugely rewarding. When these relationships develop, and grow, so does your network and good reputation. When leaders of businesses, along with movers and shakers, start coming to you for advice, it is a hugely rewarding part of the work. When Mood Group are given chances to prove their professionalism, especially in difficult situations we thrive.
With no commuting for us, we can fit in extra working hours and in a more flexible, efficient way. It goes without saying the more hours you put in, the more you will get out. You reap what you sow. If a jobs worth doing, it’s worth doing well.
So, in answer to the initial question, who should come first the candidate or client? We believe they are both equally important. We put as much focus and energy into both parties and sometimes feel like marriage brokers, bringing together 2 parties who previously had no knowledge of each other.
Before we know it, its 4pm when our son returns from his day of ‘learning and communicating’ at school. But for us, our technology allows us to be open 24/7 and be on hand for any last-minute details, especially before interviews take place. In the back-ground though there are other tasks of an administrative nature which takes our time. Ensuring we provide a high level of service to all. Maintaining and updating a website, database, accounts, supplier correspondence, mailing new job alerts to our candidates, sending out Invoices and credit control. At Mood Group, we believe our supply chain is very important, and who also require our attentions to maintain good working relationships.
As recruiter’s, we are continually building on our reputation, our portfolio of potential clients and candidates. It’s a bit like running your own business and being your own boss. If you are interested in this type of work (irrespective of your location) have a good reputation in your industry, a strong network of connections and are resilient, diplomatic, determined and self-disciplined we would be pleased to hear from you. Please follow the link below and submit your application, join us and be your own boss from home.
About the author: Emma Doo is a Mood Group Managing Partner more information about Emma can be found on this link. https://www.moodgroup.co.uk/the-team/view/2/emma-doo.aspx https://mt.linkedin.com/in/emmadoo